Terms & Conditions

Pricing & Payment:

All prices are listed in Indian Rupees (INR) and do not include Goods and Services Tax (GST) or any other applicable taxes, which will be calculated and added to your final invoice at checkout; we require 100% advance payment for all orders to initiate processing, accepting various online payment methods which will be clearly displayed during the checkout process; pricing is subject to change without prior notice due to fluctuations in raw material costs, market conditions, or other factors beyond our control.

Shipping & Delivery:

Orders are typically processed and dispatched within 2-3 business days, though we strive to expedite urgent requests where possible; shipping costs are calculated based on the total weight of your order and the delivery pin code, with options available for standard or expedited shipping; while we take meticulous care in packaging our products to prevent damage, leakage, or spillage during transit, we are not responsible for any delays, losses, or damages incurred during shipping that are directly attributable to the logistics company or unavoidable circumstances; we strongly recommend that customers purchase shipping insurance to protect their orders against potential transit risks.

Product Quality & Claims:

Customers must report any defects or discrepancies in product quality within 3 business days of receiving their order, providing photographic evidence and a detailed description of the issue; we are not liable for any product damage that occurs due to improper storage, exposure to adverse weather conditions, or any other factors beyond our control after the 3-day reporting period; all products are made to high quality standards, and any corrective action will be taken after a full company review.

Legal & Jurisdiction:

All legal disputes, claims, or controversies arising from or related to these terms and conditions, or any transactions conducted with Laurel Foods, shall be subject to the exclusive jurisdiction of the courts located in Bangalore, India, and shall be governed by the laws of India.

Website Offers & Applicability:

All promotional offers, discounts, and special deals advertised on our official website (www.laurelfoods.in) are exclusively valid for online purchases made through our website and are intended for Indian customers with delivery addresses within India only; these offers may be subject to specific terms and conditions, including expiration dates and quantity limitations, which will be clearly stated alongside the offer.

Stock Availability & Urgent Orders:

While we maintain a comprehensive inventory of our product range, occasional stock shortages may occur due to high demand or unforeseen circumstances; for urgent orders, customers are strongly advised to contact our customer support team prior to placing their order to confirm product availability and estimated processing times; in the event that certain items are out of stock, the entire order will be held and shipped together once all items are back in stock, unless otherwise agreed upon with the customer; customers are encouraged to plan their orders in advance to avoid potential delays.

Policy & Price Amendments:

Laurel Foods reserves the right to amend, modify, or update these terms and conditions, as well as product prices, at any time without prior notice; any changes will be effective immediately upon posting on our website; customers are responsible for regularly reviewing these terms and conditions to stay informed of any updates.